'Sam Juliana' is a small business, with only me, Sam (hi!), in charge of everything and doing all the work. My Return & Exchange Policy is a sustainable policy that reflects and respects the uniqueness of my business. It is as follows:
No refunds ever for anything I create for purchase. When you're in my booth at a show or market, that sale is final. If you purchase a garment online you may exchange it (this does not pertain to accessories or paintings, though).
If you're interested in exchanging a garment you've purchased here on the webshop, you need to contact me immediately to discuss reason for exchange, and then send out the garment you are returning to me for an exchange within 7 days of receiving it. It cannot be washed, have any smells on it, or other signs of being worn. The garment you are sending back for an exchange must be in absolute perfect condition, otherwise no exchange can be granted.
All continuing postage costs at this point are paid by you. If the garment is being exchanged for a higher priced garment, you pay whatever the difference is, as well.
I try to be as clear as possible about sizing in each listing. If you are ever unsure of fit, and have questions about sizing, please always contact me! I am always very happy to help! I can send further photos and measurements, if necessary. Reaching out to me is always the easiest and best option if you have any questions before purchasing.